EP 1036 Kristen Hadeed: How to Build a Human-Centered Culture That Drives Growth

During the show we discuss

• Why good leadership helps reduce employee turnover.
• How to give difficult feedback without damaging relationships.
• Why avoiding tough conversations can make problems worse.
• How to build a culture of open communication.
• How to use the 24-hour guideline to resolve conflict.
• Why employee well-being and accountability can coexist.

About Kristen Hadeed

Kristen Hadeed is a renowned entrepreneur, author, and leadership expert who believes authentic, human leadership can change the world. At 19, she founded Student Maid, a cleaning company that unexpectedly became her career after securing a contract to clean hundreds of apartments. When 75% of her first team quit within days, Kristen began a lifelong journey to understand what it truly means to lead people.

Over 14 years, she transformed Student Maid into a globally recognized company celebrated for its culture of belonging, focus on people, and mission of developing leaders. Today, Kristen helps leaders and organizations build trust, belonging, and deeply engaged cultures. Her work has been featured by PBS, FOX, Inc., NBC, TIME, and Forbes. Her bestselling book, Permission To Screw Up, has sold more than 50,000 copies worldwide, and her TED Talk has more than three million views.